AI: Generative AI will bring down the entry barriers for specialised jobs

AI: Generative AI will bring down the entry barriers for specialised jobs



Generative artificial intelligence (AI) will change the anatomy of jobs, skills, tasks and occupations and create upward social mobility in the economy, Cognizant chief executive Ravi Kumar S said.

Kumar said technology service companies like Cognizant pivot on “technological discontinuities” such as generative AI.

The discontinuity powered by generative AI will be very different from the ones in the past and will follow a much steeper curve of adoption as the interface for the technology is natural language, Kumar said.

“Unlike its predecessors, generative AI follows a steeper S-curve trajectory, significantly transforming various industries,” he said.

Generative AI may not immediately replace the jobs prevalent today but will certainly lead to a change in the tasks inside those jobs, the Cognizant top executive said.

Unlike other technology disruptions, generative AI is going to impact productive workers much more and benefit the less productive workers, and knowledge workers more than blue collar workers, thereby proving to be a “leveller” of sorts, he said.The $20 billion revenue company, which employs 360,000 people globally, conducted a study which found that workers in the bottom 50 percentile were impacted 43% better due to the use of AI compared with only a 17% increase in productivity for the top 50 percentile, Kumar said.AI’s efficiency will be “jagged”, Kumar said – it will be very efficient for some tasks and not so for others, necessitating that companies have a “human in the loop” as the technology progresses.

AI and generative AI will also hand expertise on the fingertips of everyone, thereby bringing down the entry barriers of specialised jobs, he said, adding that it will help workers access jobs to which they did not have access before.

“If the entry barriers for specialised jobs go down, you can do a breadth of capabilities using AI and enhancing of skills. For example, if you are an equity research analyst, analytics and mathematical skills are very important. You do not need them to enter the job because you could have the expertise of mathematics coming from an AI algorithm,” Kumar said.

Kumar likened the impact of generative AI to that of computing changes. “Its rapid diffusion and bidirectional understanding between humans and machines mirror past technological revolutions,” he said.

He added that businesses would have to adapt by reorganising their operations while prioritising trust and safety in addition to equity in order to ensure a fair and inclusive future.

“Computers and machines should not be built to replace humans. They should be built to amplify human potential, to augment and enhance human potential,” Kumar said.



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Author: Shirley