Due to their late arrival, the two students had agreed with the apartment owner to collect the keys from a locked box by using a code. However, the girls were given the incorrect code, and after several unsuccessful attempts to contact the host, the pair began to panic about their safety.
According to the Daily Record, Ami and Beth contacted Airbnb for help but the rental company left the girls to wander the streets for hours with their luggage as they desperately tried to find a room for the night.
Ami, from Glasgow, told the Record: “We arrived to collect the key from the lockbox after 9pm but we couldn’t get it open with the code we were sent. We contacted the host several times to say we couldn’t get into the box but we didn’t receive any response.
“Beth contacted Airbnb on live chat to ask for help as we were wandering the streets at night with our large bags and money. We told Airbnb that we felt unsafe, we couldn’t contact our host and we were two young girls wandering around in an area we didn’t know.”
Ami and Beth eventually found a room at a local hotel and claim Airbnb offered to pay for the night’s accommodation before backtracking on that promise. The holiday rentals company then issued a full refund – which automatically cancelled the pair’s accommodation for the rest of the trip.