Though both areas of the brand scored highly, hub by Premier Inn beat its larger sibling, with each achieving a customer score of 77 percent and 75 percent respectively.
While rooms at the hub locations are designed to be smaller, they are planted in the heart of huge locations, promising easy access to some of London and Edinburgh’s most popular attractions. And, they come with a few “luxury” amenities you might not expect from a hotel that often has stays on offer for less than £40 a night.
hub by Premier Inn promises “smart, stylish rooms across London and Edinburgh at great prices”. Amenities include a “luxury” double bed, or a king-size bed for those in bigger rooms, fresh tea and coffee available 24/7, monsoon showers, a 40” smart TV in every room, pull-out desk and chairs for those who need to do a little bit of work on the go and, of course, that all-important WiFi. Guests can also set the mood with lighting and temperature controls, without ever leaving their bed.
Each of its compact rooms are also said to be designed for “comfort”, including underbed storage to ensure you don’t feel cluttered in the space.
According to Which?’s customer satisfaction survey, rooms scored five stars for cleanliness and four stars overall. If you’re after a good night’s sleep, previous guests rated the comfort of beds five out of five stars, meanwhile breakfast scored an average three out of five stars.
Overall, guests said the description of the hotel matches reality, giving it five stars in this area, though Wi-Fi only scored three out of five stars.
Tamara Strauss, Global Customer Director for Premier Inn said: “Here at Premier Inn sleep is our thing and so we couldn’t be more delighted our guests agree, awarding both Premier Inn and hub by Premier Inn the full five stars for bed comfort.”
Though the average room price guests paid came in at £118, Express.co.uk has found rooms available for less than £40.